See what Chris, one of our Complex Care HCA's says about working with us.


Current Pay Rates

  • Pay rates vary by the level of complexity/training and the shift being worked.
  • Level 1 Carers can expect £10.50 - £18.00 per hour (depending on shift and including holiday pay)
  • Level 2 and 3 (Senior) Carers can expect £11.25 - £18.50
  • We're happy to chat through how this works to help you understand what would apply for you.
  • (Rates are inclusive of holiday pay.)

What skills/experience are needed to work in Complex Care?


We have opportunities for workers with little or no experience through to Care Assistants with advanced/specialist Complex Care skills

You need to be passionate about delivering exceptional care to vulnerable people.

It would be great if you had experience in medication management, peg feeding, epilepsy, tracheostomies, ventilators and oxygen management. If you haven’t that’s not a problem, we can provide full training.

Formal care qualifications would be helpful, but are not essential.

A driving license and own transport are usually needed, but not always.


Complex Care is varied, interesting and can be challenging too. It's also really rewarding and fun! We have a wide range of temporary and permanent opportunities offering full-time and part-time work.

Interested? Want To Know More?

Just Click Below And One Of Our Team Will Be In Touch.

Or Call Call 01803 470025 For An Informal Chat With One Of Our Team.


What We Offer You…

  • Good Pay With Paid Mileage

  • Holiday Pay And Pension Scheme

  • Enhanced And Ongoing Clinical Skills Training.

  • Personal Development, And Career Progression

  • Dedicated Team Leaders And Nurse Support 24/7

  • Diverse And Challenging Care Work

  • Work in a thriving and supportive workplace

  • Permanent Contracts Available

Looking For Career Development?

With ongoing enhanced training, regular reviews and ongoing support you will be able to remain fully up to date with the latest innovations in clinical care.

Working within a small team you will be supported by your own dedicated, line manager and will have access to senior Nurse support providing 24/7 guidance and advice when you need it.

If you’re looking for progression, we can offer you a great career.


Ready To Get Started? You Can Book Your Interview Below.


Ocean Healthcare Complex Care Team Leader Wendy talks about her recruitment experience.


We are very proud of our Complex Care nurses, healthcare assistants and support workers. Daily they support children, young people and adults across Devon and West Somerset with a variety of complex physical and mental health needs


The Way We Work

Everyone at Ocean Healthcare is driven by the same desire and commitment to ensure that every person we care for feels safe, happy and empowered.

We’re Expert

We’re Personal

We’re Caring

We’re Active

We’re Committed to delivering exceptional Care

As a member of Ocean Healthcare you are not simply a Carer doing a job, you are an integral part of our team. A member of the Ocean family. Together we're changing lives and making a difference to so many people.”

We recognise the work you do carries a lot of responsibility.

With our philosophy of "live Happy Care Well" we believe that the happier you are, the more likely you are to care well. It's important to us that we take the time to understand your needs and support you as best we can. You give exceptional care to our service uses: We aim to give exceptional care to you!


Let's Get Started! Book Your Interview Below.


Ready To Be Part Of Ocean Healthcare?

More PraiseFrom Our Team Members

  • Love working at Ocean. Great and friendly admin team.

    star Mariana P. May 2021
  • Ocean Healthcare is a pleasant team to work with. They are approachable and professional. I am so glad that they could accommodate flexible shifts in my preferred locality. I enjoy working from different care homes and meeting new colleagues. I'm looking forward to book more shifts with Ocean.

    star Chad F. June 2021
  • The most understanding, helpful and friendly team to work for. Lots of work available all the time. They will do anything they can to help, no better company to work for.

    star Fran B. June 2021
  • Excellent company to work for. Friendly & very supportive admin team. Deeply grateful receiving a birthday card today one of the BEST by far. THANK YOU

    star Oni K. April 2021
  • Got registered yesterday to start with Ocean and the help and support I have received so far has been amazing. Shifts are already coming through and I’m excited to start my new journey with them.

    star Jennifer M. May 2021
  • Lovely to Join Ocean again for some extra shifts. They are all so lovely in the office and being back after 2 years was like I’ve never been away!

    Lovely to see you all today for a return back and especially Thankyou Hayley and Helen for refresher Training. Highly recommend Ocean welcomed back with no problems at all.

    Thankyou Guys

    star Tina B. May 2021

I Want To Be A Member Of The Ocean Healthcare Team

register your interest

Frequently Asked Questions

Ocean Healthcare is a recruitment agency which specialises in providing Healthcare Assistants, Nurses and Support Staff to nursing homes, residential care homes, hospices, private hospitals and supported care environments across Devon and West Somerset.

We also have a specialist Complex Care division providing care to vulnerable adults and children in their own homes.

As well as working primarily with the servicer users own homes, the role of a Complex Care HCA can include providing enhanced clinical or mental health support. This can include medication management, peg feeding, epilepsy, tracheostomies, ventilators, oxygen management.

Agency shifts are in care home settings nursing homes, residential care homes, hospices, private hospitals and supported living environments.

Yes, we ask that all applicants have a minimum of 12 months experience as a healthcare worker or care worker in a formal setting. In some special circumstances we will take less but only once the person has also undertaken some shadowing shifts.

For Complex Care we require a minimum of 2 years care experience.

As many of our care settings are remotely located having your own transport is fairly essential as public transport to these areas is often limited or non-existent.

However, for some areas such as Torbay and Exeter we can accommodate some non-drivers so please do get in touch and we can discuss it in some detail.

For those who live in large towns travel is generally within the scope of the town however, for more remote areas we expect you to travel up to 15 miles for HCAs. We pay mileage after these miles at a set rate. This will be discussed with you during the recruitment process.

Previous employer references will be taken and if you are not a UK citizen we will need to see your proof of the right to work in the UK. Successful applicants are also subject to a DBS check.

Successful candidates will be required to undertake mandatory online training and our in-house Health and Safety training. We also run a number of other non-mandatory training and courses at our local branches.

Yes, we offer ongoing CDP and Revalidation support as well as supervision support to our Nurses.

You decide when you work.

Once registered with us we ask for you to provide us with your availability via our BookMeIn app. This availability is important and is your commitment to being able to work shifts.

We will then schedule work based on your stated availability.

This could be full time, part time, nights, days, weekends or just top-up hours to give you extra income around your existing work commitments.

Agency shift patterns are generally between 8-8 although there can be some variances.

You are in complete control of when you work all we ask is that you communicate effectively with us about your availability and honour whatever you tell us you’re willing to do.

Unfortunately, due to the nature of our clients’ requirements it is highly unlikely that we can we can accommodate working around school hours.

Relationships are at the heart of our business and within all parts of the business, we take time during the recruitment process and once you star list-unstyledt working with us to get to know you. For agency shifts, your designated booking co-ordinator will use that understanding, along with your availability to match you to shift requests.

In Complex Care it’s a little more complicated. The complex care recruiters, team leaders and care managers spend time during the recruitment process evaluating your skills, experience and personality so you can be carefully matched with specific service users. Generally, once matched you will remain with that service user for the duration.

If you don’t want to work at a particular location or setting please let us know and we will ensure our bookings teams are aware of this.

Our rates are competitive but do vary depending upon what shifts you are working. Please contact the office for our latest pay rates. For Nurses it is higher please contact the office.

We are happy to offer guaranteed hours for good workers. However, we regularly have lots of work available, so everyone gets the hours they want if they work with us and do their bit with availability. It is rather dependent upon you and this will be discussed with you prior to joining to make sure we are able to meet your needs.

You will be paid weekly direct into your bank account.

Once you make initial contact with us one of our recruitment team will be in touch. They will run through some simple questions to make sure you have the experience that we need and what we offer suits your requirements. They will also answer any questions that you have.

The next stage would be to arrange an interview in one of our branches where we will discuss your experience, collate your ID documents and let you know more about the role. We’ll also take a picture of you for your ID badge.

On successful completion of the interview, you will be asked to complete some online training and if needed, apply for an up to date DBS certificate.

The final stage of the process is for you to attend a registration session where we will sort out your contract, sort out your pay details and get you set up on our BookMeIn system. You will also complete your Moving & Handling refresher training.

Once this is all completed, you should be able to start work.

It’s up to you, if you bring the correct documents and complete the training quickly, you can start working with us within a few days.

If you have not already supplied one, a complete application form.

Proof of address x 2 (this can be your driving licence, council tax bill for the current year or utility or bank statement dated within the last 3 months)

Proof of Identity this will be either Your Passport, Driving License (or Provisional) your UK Birth certificate AND National Insurance Number

Training certificates

Right to work (if required)

That’s really easy.

If you want to arrange an interview. You can book an appointment right now by clicking on the “Book Your Own Interview "


If you want to know a little more before you commit to an interview just complete the “register your interest” form using the click through buttons below.



01392 343179
Ocean Healthcare, 308 Topsham Road, Exeter, EX2 6HG

Ocean Healthcare Complex Care

01803 470025
Ocean Healthcare Complex Care, 45 Devon Square, Newton Abbot, Devon, TQ12 2HH.

Torbay (Head Office)

01392 343179
Ocean Healthcare, 252 Torquay Road, Paignton, TQ3 2EZ


01392 343179
The Business Centre, 2 Cattedown Road, Plymouth, PL4 0EG


01392 343179
Ocean Healthcare, Design Space, Upcott Ave.,Pottington Business Park, Barnstaple, EX31 1HN